Targets

The paramount goals at Alloy Pipe & Metal are customer satisfaction and the continuous improvement of our service

Our Quality Management Systems focuses on two core business areas: commercial representation and tarding. The company does not engage in any activities related to PLANNING AND DEVELOPMENT.

The achievement of the aforementioned objectives is summarized in:

High professionalism

• Providing our customer with services and products supported by the most appropriate tools and the most competent staff

Transparency and trust

• Before each operation, we carefully analyze product requirements and define the best delivery conditions. We ensure complete traceability of all past and current orders through an appropriate documentation system

Willingness

• High responsiveness and utmost willingness to assist.

Guarantee and quality

• The supply of a product that always complies with the requirements agreed with the customer and meets their expectations
• Technical training and continuous professional development of all staff

Relationship with customers

• Customer satisfaction is constantly monitored, as anticipating and meeting customer needs is the foundation of the company’s Quality System

Communication

• Communication within the organization takes place through the Notice Boards, where internal notifications related to the management system are displayed, as well as via email and internal phone calls
• Furthermore, special meetings can be held, recorded, and copies retained by the quality team

The Quality System is documented to reflect the company’s understanding of Quality Management practices and serves as a basis for Evaluation and Certification by clients and national/international bodies

The Quality Policy is shared at all levels of the organizational structure and is therefore distributed to all stakeholders